Refund, Return and Cancellation Policy

Welcome to ainyx.io! We prioritize your satisfaction and aim to provide a transparent and fair refund and return policy. This document outlines the conditions under which refunds are provided and the support we offer to ensure our products meet your requirements. Our policy is designed to offer you peace of mind when purchasing from our website, ainyx.io.

1. Introduction

At ainyx.io, we are dedicated to delivering high-quality software solutions tailored to meet your needs. We understand that making the right choice is crucial, which is why we offer a 24-hour refund policy to ensure that you are completely satisfied with your purchase. This policy applies to products purchased on our website, including our services for frontend, backend, mobile app, platform/infra development and software development training Services. Additionally, we provide a 24-hour trial period to help you evaluate our product before making a full purchase.

2. Definitions

• "You," "Your," and "Yours": These terms refer to the individual or entity using our Website.
• "We," "Us," and "Our": These terms refer to ainyx.io and its subsidiaries and affiliates.
• "Product": This term refers to any software or service purchased through our Website.
• "Website": This refers to ainyx.io.

This Refund and Return Policy is governed by our Terms of Service.

3. Free Trial Period

To help you assess whether ainyx.io meets your needs, we offer a 24-hour free trial period. During this trial, you can explore the features and functionality of our product to determine if it aligns with your requirements.

Trial Details:

• Access: The trial period begins immediately upon request and is valid for 24 hours.
• Usage: We encourage you to fully utilize the trial period to test all aspects of the product.
• Support: Our support team is available to assist you with any questions or issues you encounter during the trial. Contact us at [email protected] for assistance.

4. 24-Hour Refund Policy

Refund Eligibility

If you are not satisfied with your purchase, you can request a refund within 24 hours from the time of purchase. To qualify for a refund, you must adhere to the following conditions:

• Refund Request: Submit your refund request within 24 hours of the purchase time. Refund requests made after this period will not be processed.
• Request Procedure: To request a refund, email us at [email protected] with your order details and the reason for the refund request. We will review and process your request promptly if it meets the criteria.

Conditions for Non-Refundable Purchases

After the 24-hour period, we do not offer refunds or returns. This policy is in place because once the product has been delivered and activated, it cannot be returned.

Refund Processing Time

Once your refund request is approved, the refund will be processed within 5-7 working days to the original method of payment. Please allow up to 10-14 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times. All amounts will be refunded in Indian Rupees (INR).

5. Support for Product Issues

If you find that the product does not meet your expectations or has issues, we are here to help. Our support team is committed to addressing any concerns and providing assistance to ensure that you are satisfied with your purchase.

Support Services:

• Availability: Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (IST).
• Contact: Reach out to us at [email protected] for support with product issues. Provide details about your concerns so we can offer the most effective assistance.

Resolution Process

• Initial Contact: Contact us as soon as you identify an issue. We will provide guidance and troubleshooting steps.
• Follow-Up: If the issue cannot be resolved to your satisfaction, we will work with you to address your concerns and offer solutions where possible.

6. Purchase and Cancellation Policy

Activation and Cancellation

Upon purchasing a product or service from ainyx.io, your access will be activated once payment is processed, in accordance with our shipping policy. For one-time purchases, there is no ongoing subscription to cancel. However, if you wish to request a refund, you must do so within the specified refund period as outlined in our 24-Hour Refund Policy above.

Example Scenarios:

• Product Purchase: If you purchase a product on January 1st, you will receive access to the product or service within 30 days. If you choose to request a refund, it must be done within the time frame specified in our Refund Policy.
• Service Purchase: If you purchase a service on January 1st, you will receive access to the service within 30 days. Any request for a refund must be made according to the terms provided in our Refund Policy.

7. Policy Updates

We may update this Refund and Return Policy periodically. Changes will be posted on our Website with an updated effective date. It is your responsibility to review this policy regularly to stay informed of any modifications.

8. Acceptance of Policy

By placing an order for ainyx.io, whether for a free trial or a full version, you acknowledge that you have read and agree to this Refund and Return Policy. If you do not agree with these terms, please refrain from making a purchase.

9. Contact Us

We are here to assist you and ensure you have a positive experience with ainyx.io. Thank you for choosing us!